Arabic version

Terms of Use

Last updated: November 8, 2026

Welcome to Hia Medical Translator. These terms apply to your use of:

• our Android app;
• our website (including the pricing, checkout and account pages); and
• our Telegram bot.

Note: the WhatsApp bot is no longer offered — it was discontinued in October 2026. These terms still cover anything you did with it before that date, including data-deletion requests.

By using any part of the service, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the service.

1. Educational service only

Hia Medical Translator is an educational language tool that helps you understand, pronounce, and review English medical terms. It is not medical advice, diagnosis, or treatment, and is not a substitute for a doctor, nurse, or other qualified professional.

Do not rely on explanations, pronunciation audio, or any response from the app or bot as the sole basis for clinical or medical decisions. In emergencies or when you have medical concerns, contact a qualified professional immediately.

Pronunciation audio (in the app or the bot) is for learning only and may not match official clinical pronunciation in every case.

2. Who may use the service

You must be at least 13 years old (or the minimum age required in your country) to use the service. If you are younger, use the service only with a parent or legal guardian’s supervision.

3. Your account, sign-in and linking

• In the app we create a simple account tied to your device, so you can use the core features without providing an email address or phone number.
• You may sign in with Google to keep your subscription on your account and use it on another device you sign in on. Signing in with Google is also subject to Google’s terms.
• The app and the Telegram bot are separate products with separate subscriptions. You may link your Telegram account to your Hia account so that we can see it is the same person, but the link is for identity only: an app subscription does not unlock the bot, and a bot subscription does not unlock the app.
• You are responsible for keeping any linking code private and for the activity on your account.

4. Plans and payment

• The free tier is deliberately limited: a brief card for every term, the first five lessons of each course, lite text packs without audio, favorites and the study queue, and a daily search limit (currently 10 searches a day). Full Access opens the rest: complete explanations and natural pronunciation, both courses with their exams, the full offline packs with audio, voice search and image scanning, and a much higher daily limit.
• In the Android app, subscriptions are sold by Google Play only (monthly or yearly). The price and currency shown are the ones Google returns for your billing country. Google is the seller for these purchases: renewal, cancellation, payment-method changes and refunds are handled in your Google Play account.
• The Telegram bot is a separate subscription, activated through our support channel on Telegram.
• On the website you can pay by local transfer (the local methods shown at checkout for your country) or in digital currency. These orders are activated manually after we confirm the payment, and you sign in with Google so the order is attached to your account. Prices and fees may vary by country and payment method.
• One active plan per product. To switch, cancel the current plan and subscribe to the other one; your access continues until the end of the paid period.
• 7-day free trial (when offered in the store): it starts when the purchase is confirmed and automatically converts to the paid plan at the shown price unless you cancel at least 24 hours before the trial ends. One trial per account, and it is not repeated when you change plans.
• In-app 7-day trial (when offered): a one-time Full Access trial that starts on the first real answer the app gives you. It needs no payment method, never charges you, and ends by itself. One trial per account and per device.
• We may also grant temporary access while a manual payment is confirmed, and we may suspend or adjust access if the payment is not confirmed or if we detect abuse.
• Nothing here is financial advice. See our Privacy Policy for how we handle payment information.

5. Refunds and cancellation

• Google Play purchases: refunds are handled by Google Play. You can request one within 7 days of purchase from your store account or by contacting us. After that period the request is governed by Google Play’s policy and the law of your country.
• Website or support purchases: full refund within 30 days of payment, for any reason — local transfers and digital-currency payments included.
• How to request: for Google Play use Play Store → Payments & subscriptions; for website or support payments, reply to your order confirmation or message our support channel on Telegram with the account email and the order reference. You can also email privacy@hiamedicaltranslator.com.
• Processing and timing: refunds go back to the original payment method where possible, within 14 days of approval; how fast it appears depends on your bank or payment provider.
• Cancellation: you can cancel at any time (app settings, the Google Play subscription settings, or our support channel). Further billing stops and your access continues until the end of the paid period. When a full refund completes, the paid access it belongs to ends and the free parts of the service remain available.
• Nothing in this section limits a mandatory right granted to you by the law of your country of residence.

6. Usage limits and fair use

• Paid app access allows up to 300 searches a day and 100 an hour. Voice search and image scanning are part of Full Access and count toward those limits. The free tier stops at the daily limit described above.
• The Telegram bot applies its own hourly limits — free and paid are different, and the bot tells you when you reach one.
• Not allowed: bulk downloading, scraping, resale, account sharing, or automated access that bypasses the limits.
• We may adjust these limits as the service changes. Changes come with 30 days’ notice and apply to future use, never retroactively.

7. Acceptable use

You must not:

• use the service for illegal, harmful, or misleading activity;
• spam, attempt to disrupt the service, or overload our systems;
• attempt unauthorized access to other users’ accounts or data;
• use automated tools or bots to abuse the service or bypass limits;
• copy, resell, or commercially exploit our content without permission; or
• rely on service responses as your only source for medical decisions.

We may monitor abusive patterns (such as repeated invalid input or automated messaging) and take action including temporary restrictions or permanent suspension. If you believe access was restricted in error, email privacy@hiamedicaltranslator.com.

8. Content and ownership

Explanations, examples, pronunciation, and other materials we provide are for your personal educational use. The “Hia Medical Translator” brand and service materials are protected by intellectual property rights. Using the service does not give you the right to copy, distribute, or sell our content.

Terms you search remain yours; by submitting them you grant us a limited license to process them, deliver the service to you, and improve it, as described in the Privacy Policy.

9. Availability and updates

• We aim to keep the service running, but it is provided “as is.” It may pause for maintenance or because of technical or network issues.
• We may change, limit, or discontinue features (in the app, the bot, or the website) at any time.
• On Android, we may require you to install a newer app version from Google Play when needed for security or compatibility. Without updating, you may not be able to continue using the app.
• Terms inside a pack you downloaded stay available offline on your device; looking up a term that is not in your packs needs an internet connection.

10. Third-party platforms

Parts of the service run through external platforms. Your use is also subject to their terms, including:

• Telegram — when you use our Telegram bot. See Telegram’s terms.
• Google — Google Play (downloads and in-app purchases), Google sign-in, and push notifications.
• WhatsApp (Meta) — only for your previous use of our WhatsApp bot, which has been discontinued. See WhatsApp’s terms.

We are not responsible for the content, policies, or availability of these platforms.

11. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law:

• we provide the service without express or implied warranties (including accuracy or fitness for a particular purpose);
• we do not guarantee that every explanation, pronunciation, or translation is error-free; and
• we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the service.

12. Termination

You may stop using the service at any time (including uninstalling the app or stopping bot messages). We may restrict or terminate access when needed for security, legal compliance, or abuse prevention. The disclaimer and limitation sections survive termination.

13. Changes to these terms

We may update these terms from time to time. We will post the new “Last updated” date at the top. Continued use after an update means you accept the revised terms.

14. Governing law and contact

If a dispute arises, we will try to resolve it with you directly first. These terms are governed by the laws that apply where the operator of Hia Medical Translator is established, without taking away any mandatory protection granted to you by the law of your own country of residence.

For legal or terms questions: privacy@hiamedicaltranslator.com

We wrote these terms to be clear and readable. They are not personalized legal advice; contact us if you have questions.