Arabic version

Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how Hia Medical Translator (“we”) handles your information when you use: our Android app, our website, and our WhatsApp and Telegram bots (now running the V2 intelligent system). By using any part of the service, you agree to this policy and our Terms of Use.

Important: The service is educational language assistance. It is not medical advice, diagnosis, or treatment.

1. Quick summary

• We help you look up and learn medical terms (typing, voice, or optional photos).
• You can use the app without email or phone; we create a simple account tied to your device.
• Full access requires a subscription via the website or support on WhatsApp/Telegram.
• We may store searches and results on our servers to provide and improve the service.
• We may log general feature usage without linking it to your name.
• Search history, favorites, and study lists may stay on your device until you delete them.
• You can delete data in Settings or by emailing us — see Delete your data.

This summary does not replace the details below.

2. Information we collect

2.1 Your account

• In the app we create a simple device-linked identifier so you can use features without email or phone.
• We may store your subscription status (free or full access) with that identifier.
• On the checkout page you may sign in with Google — we receive your email and Google account id to link your subscription. Google’s policies also apply.
• You may link the app to WhatsApp or Telegram using a code from Settings; we process the code and link status to share your subscription.

2.2 What you search and send

• Terms you type, speak, or capture in a photo (when you use those features) are sent to our servers to provide explanations, examples, pronunciation, and learning content.
• We may keep requests and results to serve you faster and improve the service.

2.3 Service usage (general statistics)

We may log events such as:

• Term searches (which may include the search text, input method, and app version).
• Feature use (study queue, favorites, pronunciation, and similar).

We do this to improve the service. These events are not tied to your personal name — only to your anonymous app identifier.

2.4 Subscriptions and payment

When you subscribe on the website or through support:

• Google sign-in data on the website (see above).
• For crypto payment on our website, payment is processed by a payment provider; we do not receive your wallet keys. We keep transaction references to activate your subscription after confirmation.
• For WhatsApp/Telegram activation: activation code, channel, country for payment options, and payment proof you send (text or image) for manual review.
• Temporary access may be granted while payment is confirmed. You can cancel activation in Settings; refunds are reviewed manually.

We do not store full bank card numbers on our servers.

2.5 Data on your device

• Search history, cached term results, study queue items, favorites, and similar app data stored locally.
• Settings and flags (for example, onboarding and prompt-related preferences).

Local data remains on your device unless it is also synced or otherwise sent to our servers as described in this policy.

2.6 Permissions (Android)

• Microphone: voice input to convert speech into text for term lookup.
• Camera: capturing images for term extraction when you choose this feature.
• Notifications: optional reminders or updates you enable.
• Vibrate: light feedback for certain interactions.

You can deny permissions where the OS allows; some features may not work without them.

2.7 Technical data

When you connect online, general technical information (such as IP address and time) may be logged for security and to run the service.

3. How we use information

• Provide search, explanations, pronunciation, and sync between the app and bots.
• Activate subscriptions, verify payment, and prevent abuse.
• Improve the service and understand general usage.
• Comply with law and respond to valid legal requests.

4. AI processing and pronunciation

We use AI systems on our servers to deliver the educational service:

• DeepSeek — for classifying your queries (understanding intent) and generating medical explanations, examples, and educational responses. When you search for a term or ask a medical question, your query text is sent from our server to DeepSeek. The app and bots do not contact AI providers directly.
• ElevenLabs — for generating educational pronunciation audio. Only the English term name is sent to generate audio. We store audio files to speed up future responses.

Bots (V2): WhatsApp and Telegram bots now offer intelligent conversation: term explanations, medical Q&A, concept comparison, batch terms, contextual follow-up (the bot understands your previous conversation), English spelling correction, and voice-to-text.

Pronunciation audio is for learning only and may not match official clinical pronunciation. Do not rely on it alone for medical decisions. We may store audio files to respond faster.

5. Who we share with

We do not sell your personal information. We share only when needed, such as:

• Companies that host our service and process data on our behalf (hosting, payment, security).
• Google — when you sign in with Google on the website.
• Payment providers — when you complete crypto payment on our website.
• When required by law, or to protect users and the service.

6. WhatsApp and Telegram

If you use our WhatsApp or Telegram bot, we may process:

• Your identifier on the platform (such as WhatsApp phone number or Telegram username).
• Messages and commands you send to the bot.
• Basic delivery information to avoid duplicates and run the service reliably.
• Your bot subscription status and app link when enabled.

Our WhatsApp bot runs through WhatsApp by Meta. Your use is also subject to WhatsApp policies. See WhatsApp Privacy Policy.

Our Telegram bot runs on Telegram — see Telegram Privacy Policy.

To protect the service, we may monitor abuse patterns (repeated invalid input, automated messages, limit overuse) and apply temporary restrictions or suspension when needed.

7. Retention

We retain server-side data for as long as needed to provide the app and for legitimate business purposes (for example security, analytics aggregation, and legal compliance).

Local data remains on your device until you clear app data, uninstall the app, or delete it inside the app where available.

You can delete data in the app: Settings → Manage My Data — clear specific items or “Delete All My Data & Account” to permanently remove server-side data.

8. How to delete your data

From the app

1. Open the Hia Medical Translator app
2. Go to Settings
3. Tap “Manage My Data”
4. Clear specific data, or tap “Delete All My Data & Account” to remove everything permanently

From WhatsApp or Telegram bots

1. Email privacy@hiamedicaltranslator.com.
2. Subject: Data deletion request (or WhatsApp Data Deletion Request for WhatsApp).
3. Include the WhatsApp number or Telegram username you used with the bot.
4. We may ask you to confirm ownership before deleting.

After verification, we delete or anonymize eligible records, except where law requires retention.

9. Security

We use appropriate security measures (such as encryption in transit). No method of transmission or storage is 100% secure.

10. Children’s privacy

The service is not directed at children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children.

11. International users

Your information may be transferred and processed in other countries where our service or partners operate. Data protection laws may differ by country.

12. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing. Contact us at the email below to exercise them.

13. Changes

We may update this policy. We will post the new “Last updated” date at the top. Continued use means you accept the updated policy.

14. Contact

Privacy requests: privacy@hiamedicaltranslator.com

We wrote this policy to be clear and readable. It is not personalized legal advice; email us at the address above if you have questions about how we handle your data.