Refund Policy

Last updated: November 8, 2026

This refund policy applies to paid subscriptions to Hia Medical Translator — whether you subscribed on our website (bots or app) or through our support channels. It forms part of our Terms of Use and is read together with our Privacy Policy.

1. Full refund within 30 days

If you are not satisfied with your paid subscription for any reason, you can request a full refund within 30 days of your payment — no questions asked, no extra conditions. You do not need to justify your request.

One exception — Google Play purchases: if you subscribed inside the app through Google Play, Google collects the payment and handles the refund. You can request a refund within 7 days of purchase from Play Store → Payments & subscriptions or by contacting us; after that period the request is governed by Google Play’s policy and the law of your country. A single active subscription rule applies: two plans are never stacked on one account.

2. How to request a refund

Google Play purchases: from Play Store → Payments & subscriptions, or message us with the order number (e.g. GPA.xxxx) within 7 days of purchase.
Website or Telegram support payments (local transfer or digital currency): reply to your order confirmation or message us with the account email and the order reference — no form is needed.
Message us at privacy@hiamedicaltranslator.com or via our support channel (Telegram) with your order number or account email — we will take it from there.

3. Processing and timing

Refunds are returned to the original payment method where possible, within 14 days of approval. The time until it appears in your account may vary by bank or payment provider. If the original method is unavailable, we will agree on an alternative with you.

4. Cancellation and stopping renewal

You can cancel renewal at any time: via our support channel or your order receipt for website orders, or in your Google Play subscription settings for app purchases. Any further billing stops, and your access continues until the end of the paid period.

5. After a refund

Once a full refund completes, the associated paid access ends. The free parts of the service remain available to you at all times.

6. Website and support orders

Website orders are paid by local transfer (the methods shown at checkout for your country) or in digital currency through our payment provider, and are activated manually after we confirm the payment. The website does not take card payments; app purchases are sold and refunded by Google Play. Every refund request on this page is decided by us, in line with this policy.

7. Your statutory rights

This policy does not limit any mandatory right granted to you by the law of your country of residence. If your local law gives you broader rights, those prevail.

8. Contact

For any question about refunds or subscriptions, email privacy@hiamedicaltranslator.com.

We wrote this policy in plain language to help you understand it. It is not personalized legal advice.